valued customers: We guarantee our product free of manufacturing
defect at 100%. However, if a return is in order, please
follow these guidelines:
- Call 1-800-368-7478 to retrieve a control number.
- All returns for alteration purposes must be properly
- Include your name and telephone number explaining
reason for return and the quantity you are sending.
- Medical Z will assess the garment and will
make the decision to replace, repair refund or make
alterations. No returns or alterations will be accepted
if the product has been used for reasons other than
it's intended purpose or not in accordance with the
manufacturer's care instructions.
- Medical Z will not replace, repair, refund
or make alterations to garments that have already
been modified or altered.
- All merchandise being returned needs to be securely
packaged before return.
- When warranty has expired, Medical Z will contact
you with the cost of repair.
- The shipping charges are the responsibility of the
purchaser both to and from the purchaser.
- A credit memorandum will be issued to the account
based on the amount of credit that applies.